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Refund policy

Return Policy — Wine Coolers America

Wine Coolers America is an authorized dealer. Because returns follow the policy of the specific manufacturer, please review your brand's guidelines below.

⚠️ Important: Every return must start with a Return Authorization (RA) number issued by us.

🔄 If We Made a Mistake

If you received the wrong item, the wrong quantity, or the wrong finish, you may return the new, unused item within 30 days of delivery for a full refund, including shipping. We will arrange the return.

🏷️ Brand-Specific Return Policies

1. VintageView Wine Racks

  • Standard (Stock) Racks: May be returned within 30 days of delivery if they are new, unused, in the original packaging, and include all parts and accessories.

  • Fees & Deductions: Change-of-mind returns, change orders, and cancellations made after an order has been processed are refunded minus shipping costs and a 15% restocking fee.

  • Non-Returnable Items: Custom colors, custom fabrications, and altered or cut racks cannot be returned.

  • Quality Issues: Handled under VintageView’s lifetime warranty (see our Warranty page), not as a standard return.

2. WhisperKOOL Cooling Systems

  • Timeframe: Return requests must be made within 90 days of purchase.

  • Condition: Units must be unused, in the same condition as received, in original packaging, with a receipt or proof of purchase. Installed or powered units cannot be returned.

  • Fees & Shipping:

    • A 25% restocking fee applies.

    • You pay return shipping. Original shipping costs are non-refundable, and return shipping costs will be deducted if we arrange the carrier.

  • Refund Process: Issued after inspection to your original payment method (processing time depends on your card issuer).

  • Defects: Handled under the WhisperKOOL warranty (2 years on the unit, 5 years on the compressor for self-contained units; split systems require registration after approved installation). See our Warranty page.

3. Allavino Wine Refrigerators

  • Timeframe & Condition: Accepted within 30 days of delivery for exchange, store credit, or refund, provided the unit is in new, unused, original factory condition with all boxes, packaging, manuals, and accessories.

  • Process: Call for an RA number first. Once issued, you have 30 days to ship the unit back. You arrange and pay return freight.

  • Fees & Deductions:

    • Units returned damaged or without proper packaging are subject to a 15% restocking fee.

    • For orders that shipped free, the round-trip freight cost will be deducted from the refund.

  • Non-Refundable: Personalized/custom items and original shipping/handling charges.

  • Cancellations: Full refund if cancelled before shipping; standard return policy applies after shipping.

4. Ultra Wine Racks

  • Terms: Made-to-order Ultra racks are non-returnable. Stock items follow the VintageView terms outlined above. (Note: Please contact Ultra directly for specific dealer return terms if needed).

📦 Damaged in Transit

  1. Inspect every delivery before the driver leaves.

  2. Note any damage directly on the delivery receipt, or refuse the shipment entirely.

  3. Concealed damage must be reported to us within 48 hours of delivery, accompanied by photos.

  4. Damaged, defective, or incorrect items will be repaired, replaced, or refunded at no cost to you (no restocking fees).

  5. Keep all packaging until the claim is fully settled.

💰 Refunds

  • Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the return.

  • You will receive an email notification once your refund has been processed.

🔀 Exchanges

We do not process direct exchanges. To get a different item, simply return your current item under the terms above and place a new order on our website.
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