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Refund and Returns Policy

We spend countless hours testing our products to ensure they are they represent the best in quality, training our team to get you the proper wine rack mix for your project, and finding ways to make you happy.

But sometimes a return is in order. Here’s our policy on taking winecoolersamerica wine racks back:

If we made a mistake in sending your winecoolersamerica wine racks…

You may return all new, unused items fulfilled by winecoolersamerica within 30 days for a full refund, including shipping.

If you changed your mind and need to send back some or all of your winecoolersamerica wine racks…

You may return all new, unused, standard items sold and fulfilled by winecoolersamerica  Wine Storage Systems within 30 days of delivery for a refund, minus shipping costs and subject to a 15% restocking fee on product costs.

If you ordered winecoolersamerica wine racks through one of our rock-star distributors…

Items not ordered direct from winecoolersamerica need to be returned directly through the authorized dealer from which they were ordered, subject to that dealer’s individual return policy. If you need help figuring the right contact, we can usually figure out whom to call.

Start all returns via email, please.

If there’s an issue with the quality of the winecoolersamerica wine racks…

Please see our lifetime warranty policy.

*Products must be returned in original packaging with all parts and accessories. Custom colors, custom fabrications and altered racks may not be returned.*

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